Resumen
The digital transformation of the offshore and maritime industries will present new safety challenges due to the rapid change in technology and underlying gaps in domain knowledge, substantially affecting maritime operations. To help anticipate and address issues that may arise in the move to autonomous maritime operations, this research applies a human-centered approach to developing decision support technology, specifically in the context of ice management operations. New technologies, such as training simulators and onboard decision support systems, present opportunities to close the gaps in competence and proficiency. Training simulators, for example, are useful platforms as human behaviour laboratories to capture expert knowledge and test training interventions. The information gathered from simulators can be integrated into a decision support system to provide seafarers with onboard guidance in real time. The purpose of this research is two-fold: (1) to capture knowledge held by expert seafarers, and (2) transform this expert knowledge into a database for the development of a decision support technology. This paper demonstrates the use of semi-structured interviews and bridge simulator exercises as a means to capture seafarer experience and best operating practices for offshore ice management. A case-based reasoning (CBR) model is used to translate the results of the knowledge capture exercises into an early-stage ice management decision support system. This paper will describe the methods used and insights gained from translating the interview data and expert performance from the bridge simulator into a case base that can be referenced by the CBR model.