ARTÍCULO
TITULO

A QUANTITATIVE PERSPECTIVE OF THE IMPLEMENTATION OF BEST PRACTICES ON ITIL: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY IN A BRAZILIAN PUBLIC COMPANY UNDER PEOPLE AND PROCESSES OVERVIEW

Mario Augusto Ranzatti    
Alessandro Marco Rosini    
Orlando Roque da Silva    
Angelo Palmisano    
Arnoldo J H Guevara    

Resumen

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