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Saurabh Srivastava, Anat BarNir
Pág. 23 - 50
Customer-firm interaction (CFI) has been extensively studied in the past for its effects on customer satisfaction, new product success, and firm performance. Research on the factors that facilitate or inhibit firms from interacting with their customers,...
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Siti Nisrin Mohammed Anis,Amran Mohammed Rasli,Noor Hazarina Hashim
Pág. 70 - 79
Human capital and employees? performance are recognized as the premium key resource for organisational competitiveness. However, changes in global finance and organisations are affecting many organisations, including public sectors. Albeit changes, emplo...
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Sany Sanuri Mohd Mokhtar,Maha Mohammed Yusr
Pág. 577 - 583
As the market is becoming more competitive, managers and marketers are becoming more aware of the importance of being a customer-oriented company to survive, and in this regard, customer loyalty is one of the major outcome of customer-oriented approach. ...
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Hayat Ali, Reem Sahwan, Zainab Shamsaldeen, Nafeesa Rajulla
Pág. 1466 - 1471
In recent years, the advancement of Information and Communication Technologies (ICTs) and particularly the rapid changes in mobile technologies have led to the development of new applications. Many governments worldwide have started moving towards Mobile...
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Carlos Alberto Gonçalves,Rui Fernando Correia Ferreira,Cid Gonçalves Filho,Alexandre Teixeira Dias
Pág. 66 - 92
This work aims to presents the settings and the degree of intensity on the Organizational Performance based on significant antecedents in two sectors categorized as manufacturing and service. It is present measurements of the effects and combinations set...
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