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Li-Wei Wu
Pág. 6 - 11
Co-production is an important process that alters value creation and improves relationships between service providers and their customers. Much service research has emphasized the importance of service employees as boundary spanners that interact with cu...
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O. M. Samuel,I. Mokoaleli
AbstractPowell (1990) contended that the differences between women and men leadership style is mostly based on perception and stereotype and concluded that there are ?no differences? between men and women managers. This article evaluated causal linkages ...
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Vilani Sachitra,Siong-Choy Chong
Pág. 389 - 397
Resource-based view (RBV) is based on the economic rent concept which explains sources of competitive advantage at firm level. The RBV lacks a causality chain between resources and competitive advantage which calls for further examination along with dyna...
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Yen Wan Chong,Maria Abdul Rahman
Pág. 187 - 192
In today?s global work environment characterised by workplace diversity, multicultural skills or cultural intelligence (CQ) are essential soft skills for managerial success. In a multi-cultural country like Malaysia, the development of multicultural sens...
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Job Dubihlela, Tandiswa Ngxukumeshe
Purpose ?Consumers are becoming progressively aware of the significance of eco-friendly activities, and their environmental consciousness drives them to consume eco-friendly products and services more, and prefer to support organisations that favor conse...
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