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Andrew Mwatetsera,Maxwell Sandada,Tinashe Chuchu,Eugine Tafadzwa Maziriri
Pág. 440 - 457
Consumer confidence is a crucial factor determining a bank's performance. This study examines the key success factors for increasing bank customer confidence in Zimbabwe. Three research objectives were set and explored using a quantitative survey approac...
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Tanja Milic
Pág. 67 - 76
Research Question: The aim of this empirical research paper is to determine key corporate stakeholders in the Republic of Serbia. Motivation: Serbia belongs to the group of emerging economies striving to adopt market economy management practices. Stakeho...
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Erita Rosalina,(Bangka Belitung UniversityIndonesia)Nanang Wahyudin,(Bangka Belitung University)
Pág. 182 - 192
This research is about measuring the performance of MSMEs with a balanced scorecard using four perspectives, financial perspective, customer perspective, internal business perspective, learning, and growth perspective. This study will distribute question...
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Olumide Jaiyeoba,Douglas T. Svotwa,Mornay Roberts-Lombard
AbstractPurpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network a...
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Akeem Tunde Nafiu,Unekwu Cynthia Alogwuja,Dare Joseph Enimola
Pág. 329 - 341
This study aimed at exploring diversity within the workplace of Small Firms in Kogi State, Nigeria. The study used survey research design. Descriptive statistics, mean score from Likert scale, ANOVA and multiple Regressions were used for data analysis. T...
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