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Vol: 76 Núm: 6 Par: 0 (2012)
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Artículo
ARTÍCULO
TITULO
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Jeroen Schepers
Tomas Falk
Ko de Ruyter
Ad de Jong
Maik Hammerschmidt
Resumen
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PÁGINAS
pp. 1 - 20
NÚMERO
Volumen: 76 Número: 6 Parte: 0 (2012)
MATERIAS
ADMINISTRACIÓN
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