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Fitrizal Fitrizal,Nandan Limakrisna
Pág. 18 - 25
The low customer loyalty to Four-Star Hotels in West Sumatera province was allegedly caused by customer relationship management, service quality and customer value are still low. The purpose of this research was to determine and analyze the effect of cus...
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Babar Nawaz Abbasi,Muhammad Umer,Ali Sohail,Jingjin Tang,Ihsan Ullah,Hifza Abbasi
Pág. 1 - 8
The major purpose of the research paper is to measure the quality of service offered by private banks operating in Pakistan. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. In order for a ban...
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Yusnita Octafilia, Mira Oktavia
Pág. 137 - 152
Riau is one of the provinces with the largest number of Palm Oil Mill in Indonesia. The large amount of existing Palm Oil Mill and the less amount of customers makes Palm Oil Mill must be able to maintain their business relationship in order to stabilize...
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Ricko Achmadi Putra,Hartoyo Hartoyo,Megawati Simanjuntak
Pág. 1116 - 1129
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Aihie Osarenkhoe,Mabel Birungi Komunda,Jotham Mbiito Byarugaba
Pág. 197 - 208
Aims to examine the mediating role of service quality in customer complaint behaviour and customer loyalty. Adopts a quantitative cross-sectional research design and uses the MedGraph program, Sobel tests and the Baron and Kenny method to test for mediat...
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