Resumen
A detailed investigation of the impact of airport touting on passengers at Nnamdi Azikiwe International Airport (NAIA). Using several analytical tools such as basic descriptive, multiple regression?s analysis and one-way analysis of variance (ANOVA) to assess identifiable characteristics. A self-administered questionnaire was designed to capture responses from both passengers and the touts, in order to obtain a balance view on the issue. Around two hundred (200) were distributed across two terminals, one hundred and eighty (180) responses were retrieved back. The results reveal that most of the touts operating at this airport were males, while only a quarter were females, only a few of them had higher education. They engaged themselves in all sort of activities - carry passenger?s luggage, make a reservation for their taxis and hotels, purchase and resell airline tickets at the airport. Besides, they extorted money and collect illegal fees from passengers, engaged in stealing and intimidating passengers, and most of them sampled were pleased with the profession. The majority of passengers sampled were unsatisfied with the touts? activities and the current law on touting. They called for the regulation to be amended to prevent further exploitation of passengers and to protect the air transport industry. More so, the government should review and amend the current regulations on touting in public places. Establish a bespoke funding instrument for touting campaign and rehabitation programme for touts. Commission a special task-force for sensitising and monitoring of touting activities across the nation airports.Review and upgrade the nation airport sercurity infrastructures to include modern technologies; fingerprint/voice recognition to restrict touts from gaining entry into sensitive areas of the airport.