Resumen
Due to rising levels of urbanization and the growing number of towers in cities, there is a need to better understand the current performance of unloading/loading facilities in towers and explore opportunities for improving the sustainability of distribution. This paper presents analysis from surveys conducted at an office tower in Melbourne, Australia. The arrival and duration patterns of delivery vehicles are presented. Suggestions for enhancing the monitoring of unloading/loading facilities as well as improving their performance are also provided.