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Pág. 45 - 73
The purpose of this study is to examine the service quality of a higher education institution (HEI) using the SERVQUAL instrumentation. The study relied on a survey of undergraduate students at a private university in Bangladesh and the methodology...
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Padmalini Singh,Ranjith PV,Nuramalin Fathihah,Daisy Mui Hung Kee,Nuralina Nuralina,Nurdiyanah Nurdiyanah,Nursyahirah Nursyahirah
Pág. 102 - 114
With the rapid growth of the hypermarket industry in Malaysia, it is hard to investigate customers' preferences towards a particular hypermarket. Increasing competition is shrinking the customer base further. Tesco Hypermarket has been one of the leading...
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Deddy Kurniawan Halim
Pág. 39 - 46
This study elaborates the challenges of Green Hotel implementation. The questionnaire is firstly developed in this study but constructed from Green Hotel Guidelines (GHG) measurement items which are issued by Ministry of Tourism of the Republic of Indone...
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Hernaldo Reinoso Alarcón, Blas Germán Araneda Cea
El diagnóstico del clima organizacional es una herramienta de gestión organizacional que ha sido abordada tradicionalmente a partir de la medición de las percepciones que tienen los miembros de una organización respecto del ambiente en que desarrollan su...
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