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Marcia Beatriz Cavalcante,Antonio Hidalgo,Hélio Gomes de Carvalho,Gustavo Dambiski Gomes de Carvalho
Pág. 276 - 304
Objective of the study: This research aims to systematically review the frameworks (i.e. tools) proposed and applied by the literature on service innovation.Methodology / approach: The methodology is based on a systematic literature review, which include...
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