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Collins Kankam-Kwarteng,Ofosu Amofah,Francis Osei,Barbara Osman
Pág. 9 - 18
This study aims to examine the influence of service package and brand innovation on customer relational performance and customer profit performance of the hotel industry. Data were collected from 112 hotel operators. PLS-SEM was used to derive the path c...
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Xiaoran Huang, Pixin Gong, Marcus White and Bo Zhang
With population ageing being a notable demographic phenomenon, aging in place is an efficient model to accommodate the mounting aging needs. Based on the community scale, this study takes the 15-min community-life circle as the basic research unit to inv...
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Somaiieh Rokhsaritalemi, Abolghasem Sadeghi-Niaraki, Ho-San Kang, Jong-Won Lee and Soo-Mi Choi
Increasing global demand for travel has drawn public attention to the tourism industry. This industry needs the design of intelligent systems based on new concepts to facilitate better service delivery. To this end, this study proposes a ubiquitous touri...
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I Gede Rihayana,Putu Pradiva Putra Salain,Putu Agus Eka Rismawan
Pág. 13 - 24
This study aims to analyze the phenomenon of competition in the field of providing hotel lodging services, where the growing development of tourism causes the growth rate of tourism accommodation such as hotels to also increase. This causes non-star hote...
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Marcos Inky Tae, Kohei Ogawa, Yuichiro Yoshikawa and Hiroshi Ishiguro
A system using the ?sequential persuasion? concept would be able to increase the persuasiveness of a message for public service announcements or advertisements. A potential application would be a system of robots distributed throughout an environment, fo...
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Jiaying Wang, Zhijie Zhao, Yang Liu and Yiqi Guo
With the flourishing development of the hotel industry, the study of customer satisfaction based on online reviews and data has become a new model. In this paper, customer reviews and ratings on Ctrip.com are used, and TF-IDF and K-means algorithms are u...
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Dino Leonandri,(Sekolah Tinggi Pariwisata TrisaktiIndonesia)Rina Fitriana,(Politeknik SahidIndonesia)
Pág. 211 - 221
The competition between one hotel and another has made each hotel strategize to keep their customers. It also happens in the Swiss-Belresidences Hotel Kalibata Jakarta. Among several factors influencing customer loyalty is the quality of service and prod...
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Syed Haider Ali Shah,Afshan Sultana,Ambreen Gul,Shakeel Sajjad,Shahab Aziz,Abdul Basit,Abdullah Qadir
Pág. 22 - 28
In order to be innovative in hospitality industry the role of leadership style on employees is very crucial. Leaders are in direct contact with employees and their encouragement and support can trigger the employees to be innovative in delivering the ser...
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Jorge Bernal,Ernesto Leo Rossi,Mónica Navarrete Alvarez
Pág. 107 - 114
Social responsibility derives from citizens? concern for environmental damage caused by corporations. In Peru, research on Corporate Social Responsibility (CSR) is incipient, especially that related with hotel companies. This study objective is to determ...
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Pudin Saepudin,Fajar Kusnadi Kusumah Putra,I Gusti Agung Wahyu Adrian
Pág. 59 - 71
The purpose of this study was to show the implementation of feasibility study for the hotel project by using Political, Economic, Social, and Technological (PEST) analysis, Porter?s five forces and Resource-Based View (RBV). A case study was conducted in...
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