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Jaroslav Dado, Janka Taborecka?Petrovicova, Tamara Rajic
Pág. 47 - 58
Research question: This study aims to propose and empirically examine a relationship quality model in a grocery retail setting in Serbia. Motivation: Whereas relationship quality has been extensively studied in B2B settings and in developed economies, fa...
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Syed Haider Ali Shah,Afshan Sultana,Ambreen Gul,Shakeel Sajjad,Shahab Aziz,Abdul Basit,Abdullah Qadir
Pág. 22 - 28
In order to be innovative in hospitality industry the role of leadership style on employees is very crucial. Leaders are in direct contact with employees and their encouragement and support can trigger the employees to be innovative in delivering the ser...
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Nabeel Younus Ansari, Shakira Huma Siddiqui, Muhammad Farrukh
Pág. 64 - 88
Purpose ? This study ascertained the high performance work practices effects on employee innovative behavior through key mediating role of the job embeddedness of front line service employees in Pakistan hospitality sector.Method ? Data gathered from fou...
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José Luis González Porras,José Luis Ruiz-Alba,Vanesa F. Guzmán Parra
The business interactions between front-line employees and customers are crucial to evaluating service quality and for a business? performance. A gap has been identified in the literature on both the customer orientation of service employees (COSE) and f...
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Shahram Ghahramani, Mehran Rezvani, Farajollah Rahnavard
Pág. 2177 - 2188
New service development is increasingly becoming one of the most important aspects of business strategy in both service and non-service industries. In todays economical world where has become more service oriented, it can be said that the new service dev...
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Carmen ARUSTEU
Pág. 497 - 520
Hotel industry is confronted with some challenges induced by changing customers? requirements and by a competitive environment. In this context, front-line employees are a very important determinant of organizational performance. Researchers suggested th...
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