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Benedikt Badanik, Rebeka Remenysegova and Antonin Kazda
This paper focuses on the analysis of traditional methods of service quality evaluation and represents a new sentimental approach to airline service quality evaluation employing user-generated content. It identifies aspects of airline service that passen...
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Antonin Kazda, Benedikt Badanik and Francisco Serrano
The elements of a new daily normal, airports need to face in post-pandemic operations, are massive flight delays, operational disruptions, and shortage of trained staff. The authors analysed the problems and reactions of airport human resources staff dur...
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Francisco Jesus Jimenez Serrano, Antonin Kazda
Pág. 3 - 10
Adverse weather conditions, strikes, political reasons and other different causes can impact the long-term success of an airline. An effective Disruption Management System can predict the occurrence of these events and assist by reducing the impact on th...
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Antonín Kazda, Martin Hromádka, Boris Mrekaj
Pág. 59 - 68
Regional airports represent not only important points of access to remote locations and parts of country with limited or lengthy ground access but also have significant economic impact on the surrounding region. On the other hand, every public airport wi...
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