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Nádila Azevedo, Gustavo Aquino, Leonardo Nascimento, Leonardo Camelo, Thiago Figueira, Joel Oliveira, Ingrid Figueiredo, André Printes, Israel Torné and Carlos Figueiredo
The banking industry has been employing artificial intelligence (AI) technologies to enhance the quality of its services. More recently, AI algorithms, such as natural language understanding (NLU), have been integrated into chatbots to improve banking ap...
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Cherinet Boke Chakiso
Pág. 54 - 62
The advent and dispersal of technology is an interesting area of study since its success is dependent on the attitude for the adoption of it by customers. Extant literature indicates that mobile banking is the least adopted type of electronic banking whe...
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Rendi Suseno
Pág. 303 - 318
ABSTRACT The presence of modern banking service products such as mobile banking should meet the requirements of a technology to be adopted. In fact the problem that arises in the use of a technology at Bank Jatim is the low utilization of the servi...
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Mohammed Ahmar Uddin,Mohammed Abdul Imran Khan,Shariq Mohammed
Pág. 904 - 908
The Omani Banking sector is undergoing significant changes and growth. This study investigated the experiences of Bank Muscat and Bank Dhofar (hereafter BM and BD) customers with Automatic Teller Machines (ATMs) in the Dhofar region of Oman. Primary data...
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Shabnam Shahreen Sifat,Ali Shihab Sabbir
Pág. pp. 44 - 49
Mobile banking has become immensely popular among customers as a suitable method for money transaction. Banks are assertively adopting this mode. It is playing a vital role in availing banking services in remote areas where placing branch or ATM booth is...
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