REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

21 art�culos asociados

Volumen 33 N�mero 2 Parte 0 A�o 2000

Departments - One Good Idea - The nominal group technique	Solicitud

P�g. 144

Departments - Standards Outlook - ISO 9000:2000's quality management principles started with practical application	Solicitud

P�g. 113 - 117

Departments - Emerging Sectors - Customized consumer satisfaction measurement instruments are a must in health care	Solicitud

P�g. 118 - 125

Departments - QP Reviews	Solicitud

P�g. 126 - 134

Departments - QP Calendar	Solicitud

P�g. 135 - 143

Departments - ASQ News - Officer nominees announced, Annual Quality Congress is new and improved, ACSI measures satisfaction with federal services, more	Solicitud

P�g. 20 - 23

Departments - Keeping Current - Nearly all digital product data tested fails quality standards, greater diversity in engineering sought, international groups start standards forum, Web Watch, more	Solicitud

P�g. 24 - 27

Features - Quality for the Long Haul - Gerber Builds Trust Through Commitment - Last year, Gerber became the first ASQ sustaining member to attain 25 years of membership. While the baby products manufacturer's quality programs have changed through the	Solicitud
Hagen, Mark R
P�g. 28 - 34

Features - Quality for the Long Haul - QUALITY TOOLS - Bearing the Gift Of Royal Performance Indicators - In a medieval tale of goals, objectives and strategic planning, we learn how a wise man guided an ancient kingdom on a quality journey using balanced	Solicitud
Engelkemeyer, Susan West; Voos, Richard
P�g. 35 - 40

Features - Quality for the Long Haul - QUALITY TOOLS - Enhanced Quality Tools - Quality managers need supporting evidence to justify the need for and cost of proposed improvements. Recent software developments can simplify the work of making quality visib	Solicitud
Draper, Earl; Ames, Michael
P�g. 41 - 46

Features - Quality for the Long Haul - TEAMS - It's All About Improving Performance - Giving teams expanded problem solving and decision making skills allows organizations to more quickly respond to and profit from changes in the marketplace. A step-b	Solicitud
Uhlfelder, Helene F
P�g. 47 - 54

Features - Quality for the Long Haul - HUMAN RESOURCES - TQM's Human Resource Component - Lack of attention to hiring, training, development and rewards can spell the difference between the success or failure of efforts to achieve and benefit from tot	Solicitud
Lowery, Christopher M; Beadles Ii, Nicholas A; Carpenter, James B
P�g. 55 - 59

Features - Quality for the Long Haul - QP INTERNET BONUS - Give us your feedback. Complete a reader survey about this issue of QP at www.asq.org/mr/QPsurvey2.html	Solicitud

P�g. 6 - 7

Features - Quality for the Long Haul - PERFORMANCE MEASUREMENT - Killing Quality With Kindness - Quality happens when leaders consistently enforce and reward high standards. The author uses examples to show why leaders sometimes back down and what the con	Solicitud
Surplus, Susan Hake
P�g. 60 - 63

Features - Quality for the Long Haul - SERVICE QUALITY - Call Resolution: The Wrong Focus For Service Quality - Call resolution is the wrong focus if it's the only focus. Companies need to understand the facts regarding volume, types of calls and root	Solicitud
Cross, Kelvin F
P�g. 64 - 67

Departments - Frontiers of Quality - The quality twilight zone	Solicitud

P�g. 68 - 71

Departments - Statistics Roundtable - Randomization is the key to experimental design structure	Solicitud

P�g. 72 - 75

Departments - QP Toolbox	Solicitud

P�g. 76 - 78

Departments - SPECIAL FEATURE - A buyer's guide to suppliers of quality training and tools	Solicitud

P�g. 79 - 98

Departments - QP Mailbag - Readers weigh in on corrective action, ethics, Six Sigma, ISO 9000, statistics and FMEA	Solicitud

P�g. 8 - 19

Departments - World View - An early SPICE experiment	Solicitud

P�g. 99 - 112