REVISTA

QUALITY PROGRESS

ISSN: 0033-524X Frecuencia: 12 Formato: Impresa

Tablas de contenido

19 art�culos asociados

Volumen 33 N�mero 6 Parte 0 A�o 2000

Departments - One Good Idea - Getting the most from cause and effect diagrams	Solicitud

P�g. 152

Departments - Statistics Roundtable - Product life data analysis: A case study	Solicitud

P�g. 115 - 124

Departments - Standards Outlook - The past, present and future direction of aerospace quality standards	Solicitud

P�g. 125 - 131

Departments - QP Toolbox	Solicitud

P�g. 132 - 137

Departments - World View - Why do we need international standards?	Solicitud

P�g. 138 - 139

Departments - Mr. Pareto Head	Solicitud

P�g. 14 - 15

Departments - QP Reviews	Solicitud

P�g. 140 - 143

Departments - QP Calendar	Solicitud

P�g. 144 - 151

Departments - ASQ News - CQA-HACCP and Black Belt certifications announced ... Organizational home for Six Sigma professionals to be developed ... Z1.9 review ... more	Solicitud

P�g. 16 - 23

Departments - Keeping Current - Health care quality initiatives ... Auditing group elects board ... IAQG agrees to international alignment ... Web Watch ... more	Solicitud

P�g. 24 - 31

Features - Health Care - New Skills Needed in Medical Leadership - Recent reports on medical errors accentuate the need for improvement skills in health care organizations. Three leadership processes can help the sector meet the dual challenges of increas	Solicitud
Bisognano, Maureen
P�g. 32 - 41

Features - Health Care - Building a Better Doctor - Far-reaching processes of change at the University of Sydney incorporated many elements of business process reengineering and total quality management. Recognition of different sets of customers, strateg	Solicitud
Murti, Gene; Sefton, Ann Jervie
P�g. 42 - 52

Features - Health Care - A Trio for Quality - Quality approaches developed for other industries hold promise for improving the performance of health care organizations. Baldrige criteria and ISO 9000 can complement accreditation in the area of error reduc	Solicitud
Schyve, Paul
P�g. 53 - 56

Features - AUDITING - Beyond Compliance - In the last few decades, the auditing profession has reevaluated its role where teamwork, controls, and processes and systems are concerned. A brief history of the audit function helps explain how these factors af	Solicitud
Arter, Dennis
P�g. 57 - 62

Departments - Up Front - First, stop doing harm	Solicitud

P�g. 6 - 7

Features - CUSTOMER SATISFACTION MEASUREMENT - Managing Customer Value - Customer value has a dramatic impact on market share and profitability. Managers need to understand the way clients, customers and prospects perceive value and the role value plays i	Solicitud
Saliba, Michael T; Fisher, Caroline M
P�g. 63 - 70

Features - CUSTOMER SATISFACTION - Customer Satisfaction At a Software Support Call Center - A major customer accounting for 45% of business threatened to pull out if further improvements were not made. Find out how the company improved its methods and co	Solicitud
Palson, Charles; Seidlitz, Dale
P�g. 71 - 75

Departments - Frontiers of Quality - Six Sigma focuses on improvement rates	Solicitud

P�g. 76 - 114

Departments - QP Mailbag - Readers weigh in on sector specific standards, Six Sigma, ASQ's ethics statement and more	Solicitud

P�g. 8 - 13