REVISTA

MIT SLOAN MANAGEMENT REVIEW

ISSN: 1532-9194 Frecuencia: 4 Formato: Impresa

Tablas de contenido

6 art�culos asociados

When Unhappy Customers Strike Back on the Internet	Solicitud
Thomas M. Tripp and Yany Gr�goire

The Power of Reconnection � How Dormant Ties Can Surprise You	Solicitud
Daniel Z. Levin, Jorge Walter and J. Keith Murnighan

Putting the `Relationship� Back Into CRM	Solicitud
Susan Fournier and Jill Avery

Why Project Networks Beat Project Teams	Solicitud
Jonathon Cummings and Carol Pletcher

Flat World, Hard Boundaries � How To Lead Across Them	Solicitud
Chris Ernst and Donna Chrobot-Mason

How Too Much Multitasking at Work Can Slow You Down	Solicitud
Martha E. Mangelsdorf