Resumen
Within process mining, discovery techniques make it possible to construct business process models automatically from event logs. However, results often do not achieve a balance between model complexity and fitting accuracy, establishing a need for manual model adjusting. This paper presents an approach to process mining that provides semi-automatic support to model optimization based on the combined assessment of model complexity and fitness. To balance complexity and fitness, a model simplification approach is proposed, which abstracts the raw model at the desired granularity. Additionally, we introduce a concept of meta-states, a cycle collapsing in the model, which can potentially simplify the model and interpret it. We aim to demonstrate the capabilities of our technological solution using three datasets from different applications in the healthcare domain. These are remote monitoring processes for patients with arterial hypertension and workflows of healthcare workers during the COVID-19 pandemic. A case study also investigates the use of various complexity measures and different ways of solution application, providing insights on better practices in improving interpretability and complexity/fitness balance in process models.