Resumen
Purpose: The purpose of this research paper was to analyse the counterstrategies to mitigate cybersecurity challenges using organisational learning loops amidst major crises in the Higher Education and Research Sector (HERS). The authors proposed the learning loop framework revealing several counterstrategies to mitigate cybersecurity issues in HERS. The counterstrategies are explored, and their implications for research and practice are discussed. Methodology: The qualitative methodology was adopted, and semi-structured interviews with cybersecurity experts and top managers were conducted. Results: This exploratory paper proposed the learning loop framework revealing introducing new policies and procedures, changing existing systems, partnership with other companies, integrating new software, improving employee learning, enhancing security, and monitoring and evaluating security measures as significant counterstrategies to ensure the cyber-safe working environment in HERS. These counterstrategies will help to tackle cybersecurity in HERS, not only during the current major crisis but also in the future. Implications: The outcomes provide insightful implications for both theory and practice. This study proposes a learning framework that prioritises counterstrategies to mitigate cybersecurity challenges in HERS amidst a major crisis. The proposed model can help HERS be more efficient in mitigating cybersecurity issues in future crises. The counterstrategies can also be tested, adopted, and implemented by practitioners working in other sectors to mitigate cybersecurity issues during and after major crises. Future research can focus on addressing the shortcomings and limitations of the proposed learning framework adopted by HERS.