Resumen
The healthcare industry is in full swing. Pressure on the industry increases as a result of social, economic and financial developments. An aging population, increase in care demand, high costs and higher demands on customer value are significant aspects in this. One of the ways of dealing with this, in the Netherlands as well as in Poland, is to organize healthcare processes more efficiently in combination with a more empathetic focus on the customer. Healthcare Logistics stands for an integral approach of the design of healthcare processes, in order to make a contribution to the optimizing of customer value, cost control and savings in the healthcare. Lean and process management focus mainly on designing healthcare processes as efficient as possible where appointments with the customer of those processes are the principle. The logistic contribution counts mainly for tuning the required and available capacity. For the development and putting into practice of integral and customer oriented process management there are several models and tools available, which are deployed in conjunction with each other. Hence the article is focused on integral process oriented approach of healthcare logistics.