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Noella Edelmann, Ines Mergel and Thomas Lampoltshammer
Digitalisation has changed society, and, as a result, public administrations are required to undergo significant changes to satisfy emergent societal needs. These changes impact all areas of the public sector, including the development and provision of d...
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Niveen Mazen Alsayyed and Julian Randall
Purpose: This research explored the role of female managers as change agents and the ?problem of making women visible,? specifically in top management positions in in Jordanian banking industry. Methods: This research design is built on the basis of qual...
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Muhieddine Ramadan, Najib Bou Zakhem, Hala Baydoun, Amira Daouk, Samia Youssef, Abir El Fawal, Jean Elia and Ahmad Ashaal
The post-pandemic age has heightened the importance of digitalizing organizational practices and fostering innovation for SMEs to ensure resilient business operations in a volatile work environment. This research paper examines the impact of digital tran...
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Turgut Karakose, Murat Demirkol, Ramazan Yirci, Hakan Polat, Tuncay Yavuz Ozdemir and Tijen Tülübas
Artificial intelligence (AI) is one of the ground-breaking innovations of the 21st century that has accelerated the digitalization of societies. ChatGPT is a newer form of AI-based large language model that can generate complex texts that are almost indi...
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Reinaldo Sousa Santos and Sílvia dos Santos Pereira
The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deep...
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