Resumen
The paper presents the results of KNOW-IN (Knowledge-Intensive Freight Transport SMEs. For a new generation of smart, sustainable and inclusive oriented Road Transport Managers) project, which was developed under the EU Programme LLP/LDV in 2012-2013. The project was aimed at creating a new professional figure: the European road transport manager (EU-RTM) who should possess management skills, tools and actions needed to overcome the challenges faced by the sector. KNOW-IN was coordinated by the European Business and Innovation Centre (CEEI) in Albacete, Spain, and the team consisted of participants from Belgium, Bulgaria, Italy, Norway and the United Kingdom. Based on the desk and field research on training needs of staff, topics and methods of training, the attitude of road transport companies to staff training on workplace and the qualities that EU-RTM needs to possess, the project consortium developed: ?Information Toolkit, which is an e-handbook, designed for the European road transport manager (EU-RTM) who wants to increase his/her knowledge and skills in the field of road transport and management. It is where managers in road transport can find solutions to many problems they face to in their daily work routine such as: civil, commercial, social and financial law; business and financial management of the enterprise; market access; technical standards and technical aspects of operation and road safety; ?EU-RTM European Qualification Framework (EQF) and Recognition of Prior Learning (RPL). The matrix of knowledge, skills and competences necessary for road transport managers (EU-RTM) is based on the idea to link them with learning outcomes. The EU-RTM EQF is operationally defined by a system of indicators based on learning outcomes, regardless of how or where these are achieved. ?The following 9 summarized sections of study were determined in compliance with the EQF: Administrative, Business Management, Planning and coordination, Dealing with customers, Human Resource, Management, Vehicle maintenance, Communication, Social skills. ?Each section includes a set of learning outcomes as their number depends on its complex nature. Depending on knowledge and skills acquired, the quality of the EU-RTM is to be assessed. The tools developed within KNOW-IN project can be applied across the EU road transport sector. They are available for employers to assess the knowledge and skills of employees set against a standard framework. If any gaps are established, then training should be implemented and it is where project outcomes could be used.