Resumen
Goods transport and deliveries increasingly contribute to traffic growth and congestion problems, with consequent environmental impacts. Various technological and regulatory as well as organizational and logistic courses of action have been suggested or taken to promote goods delivery and collection policies that are more sustainable in all the meanings of the term, i.e., not only cost-effective, but also more environment-friendly. As part of its goods transportation plan, the Brussels Capital Region has declared its intention to initiate the implementation of specific Delivery and Servicing Plans (DSP). These DSPs are key strategic documents that aim to reduce delivery-generated costs for enterprises, by managing deliveries more efficiently and reducing the numbers of trips. Using the experience from pilot trials in the Brussels Region, BRRC is developing a working methodology (data collection, diagnosis through operating, accessibility and delivery profiles, and definition of measures and monitoring of their implementation) for enterprises. The article will present the approach used ? more particularly in case studies ? and will expose the various types of measure that can be taken to rationalize deliveries/collections by urban enterprises.