Effect of Online Systems Quality, Banking Service Product Quality and Customer Trust on the Success of BRI Syari'ah E-Banking Information System

Karmawan Karmawan(1*), Suhaidar Suhaidar(2),

(1) Faculty of Economics, University of Bangka Belitung
(2) Universitas Bangka Belitung
(*) Corresponding Author

Abstract


This study will discuss and to find out and test whether Online Systems Quality, Banking Service Product Quality and Customer Trust are thought to influence the Success of E-Banking Information System in one of the Shariah Banks in Pangkalpinang City. This research is quantitative research, using primary data, the instrument used is a questionnaire given to respondents. The population in this study is the Customer of BRI Bank Syari'ah PangkalPinang Branch, while the sampling technique used is convenience sampling technique. The data of this study will be processed and analyzed by Multiple Linear Regression tests with the aim to find out how far the knowledge and level of understanding of Online Systems Quality, Banking Service Product Quality and Customer Trust are thought to influence the success of E-Banking Information System in BRI Sharia Banks in Pangkalpinang.

Keywords


online systems quality; product quality banking service; customer trust; e-banking information system

Full Text:

PDF

References


Ala`Eddin, M.K.A. and A.A. Hasan, (2011). E-banking functionality and outcomes of customer satisfaction: An empirical investigation. Int. J. Market. Stud., Vol.3. No. 1.

Alsheyyab, Ma’en Mahmoud Ali and Dalbir Singh. (2013). Effect of Trust on E-Banking User’s Satisfaction: A Review. Research Journal of Applied Sciences, Engineering, and Technology. Vol. 5 No. 4.

Dixit, Neha, and Saroj K. Datta. (2010). Acceptance of E-banking among Adult Customers: An Empirical Investigation in India. Journal of Internet Banking and Commerce. Vol. 15. No.2.

Hoppe, Rudi., Paul Newman., dan Pauline Mugera. 2001. Factors Affecting the Adoption of Internet banking in South Africa: a Comparative Study, ER Project, in Partial Fulfillment of the Requirements for The Course on Information Systems Honours (INF 414 W).

Irsyad M. 2008. Internet Banking: Sistem Informasi Perbankan yang Bernilai Tambah, Koch TW, MacDonald SS. 2003. Bank Management. 5thEdition. Thomson.

Jun, Minjoon dan Shaohan Cai. (2001). The Key Determinants of Internet Banking service Quality: a content analysis. International Journal of Bank Marketing. Vol. 19. No. 7.

Kotler, P, and K. Keller, (2006). Marketing Management. New Jersey: Pearson Education Inc.

Kumbhar, V. M. (2011). Factors Affecting The Customer Satisfaction In E-Banking: Some Evidences Form Indian Banks. Management Research And Practice. Vol. 3. No. 4.

Nimako, et al., (2013). Customer Satisfaction With Internet Banking Service Quality In The Ghanaian Banking Industry. International Journal Of Scientific & Technology Research. Vol. 2. No.7.

Paul, W.Neil, T.Bendle Philipe & David, Reibstein.Marketing metrics: The definitive guide to measuring marketing performance Upper saddle river. New Jersey: Person Education, Inc.

Singhal, D and V. Padhmanabhan (2008). A Study on Customer Perception Towards internet Banking: Identifying major contributing factors. The Journal of Nepalese Business Studies. Vol. 1.

Tan, Margaret., Thompson S. H., & Teo. (2000). Factors Influencing the Adoption of Internet Banking, Journal of the Association for Information Systems, July, Vol 1, No 5.

Tong, Canon., Stanley Kam-Sing Wong., dan Ken Pui-Hing Lui. 2012. The Influences of Service personalization, Customer Satisfaction and Switching Costs on E-Loyalty, International Journal of Economics and Finance. Vol. 4, No. 3.

Wong, A. and Sohal, A. (2006). Understanding the Quality of Relationship in Consumer Services. International Journal of Quality & Reliability Management. Vol. 23 No. 3.




DOI: http://dx.doi.org/10.33019/ijbe.v3i1.113

Article Metrics

Abstract view : 484 times
PDF - 393 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License

Integrated Journal of Business and Economics is licensed under a Creative Commons Attribution 4.0 International License.