Work-Life Balance In Hospitality: Experiences From A Geneva-Based Hotel

Abstract

This study, carried out on 30 employees in a Geneva-based hotel, argues that employee work-life balance issues are affected by human resource policy.  Questionnaires, containing attitude scales and open-ended questions, revealed that employees remained in their jobs because of work-life programmes.  Variables identified in this study which positively affected employee well-being included increased schedule flexibility and mutually beneficial relationships with line managers.  Negative ones included long working hours, the sacrifice of private life, invasive working hours, decreased social and family life in addition to increased fatigue and stress.  Study results also revealed that work-life balance issues perceived by employees can be mitigated through organisational support and the recognition of informal feedback.