Resumen
This paper studies the Cumulative Capacitated Vehicle Routing Problem, including Priority Indexes, a variant of the classical Capacitated Vehicle Routing Problem, which serves the customers according to a certain level of preference. This problem can be effectively implemented in commercial and public environments where customer service is essential, for instance, in the delivery of humanitarian aid or in waste collection systems. For this problem, we aim to minimize two objectives simultaneously, the total latency and the total tardiness of the system. A Mixed Integer formulation is developed and solved using the AUGMECON2 approach to obtain true efficient Pareto fronts. However, as expected, the use of commercial software was able to solve only small instances, up to 15 customers. Therefore, two versions of a Memetic Algorithm with Random Keys (MA-RK) were developed to solve the problem. The computational results show that both algorithms provided good solutions, although the second version obtained denser and higher quality Pareto fronts. Later, both algorithms were used to solve larger instances (20?100 customers). The results were mixed in terms of quality but, in general, the MA-RK v2 consistently outperforms the first version. The models and algorithms proposed in this research provide useful insights for the decision-making process and can be applied to solve a wide variety of business situations where economic, customer service, environmental, and social concerns are involved.