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Inicio  /  Applied Sciences  /  Vol: 10 Par: 13 (2020)  /  Artículo
ARTÍCULO
TITULO

Call Redistribution for a Call Center Based on Speech Emotion Recognition

Milana Bojanic    
Vlado Delic and Alexey Karpov    

Resumen

A call redistribution method for a call center based on speech emotion recognition is proposed. The research goal is efficiency improvement in emergency call centers based on automatic recognition of more urgent callers.

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