Resumen
This article presents a case study of a Brazilian company, operating in the footwear sector, located in Parobé city, in the Valley of Paranhana, in the state of Rio Grande do Sul. The process analyzed showed high failure rates of manufactured batches and by quality analysis tools, the Statistical Process Control tools were applied to analyze the variability. The tools applied were the control charts, process capacity and capability analysis, histogram, Pareto chart and cause and effect analysis. The main results of the study were the reduction of the rejection indices of the process to zero and improvement in the capacity index from 0,424 to 1,52, demonstrating the reduction of the sources of variation of the production process and reaching the objectives The research. This research can be used by academics and professionals to improve the competitive performance of footwear companies.