Redirigiendo al acceso original de articulo en 20 segundos...
ARTÍCULO
TITULO

SERVICE-ORIENTED HUMAN RESOURCE PRACTICES: A COMPARATIVE STUDY BETWEEN LOCAL AND FOREIGN FIRMS IN VIETNAM

Hoang Trong Hung DOI: 10.26459/hueuni-jed.v128i5C.5149    

Resumen

Abstract: As a result of its economic reform policies, Vietnam has emerged as an attractive country for foreign direct investment, especially in numerous service sectors such as banking and financial services, hospitality and retailing. The presence and operations of foreign service firms have also raised growing concerns regarding the competitive position of local service firms. However, after more than 30 years of the Doi Moi, little is known about whether there are differences in the service-oriented human resource practices within local and foreign service firms in Vietnam. Using a mixed method approach (surveys with 549 service employees and 20 in-depth interviews with managers and service employees in both local and foreign service firms), this study finds that foreign firms perform better than their local counterparts in several dimensions of service-oriented human resource practices (e.g. service-oriented recruitment, training, rewards and employee autonomy). Conclusions and implications for service managers have been provided.Keywords: service-oriented human resource practices, service firms, Vietnam 

 Artículos similares

       
 
Ayamba Emmanuel Caesar,Chen HaiBo,Thomas Bilaliib Udimal,Andrew Osei-Agyemang     Pág. 315 - 322
This paper examines the causality between foreign direct investment, growth of output indicators and gross domestic product in China between 1995-2016 using Granger causality test based on the vector error correction model. In contemporary times, attenti... ver más

 
Wira Ganet Aribowo     Pág. 29 - 42
The purpose of this research is to analyse the Determination of Foreign Direct Investment (FDI) As a Comparison of Macroeconomic Factors in Asean 5, China and Japan. Besides, this research also analyses the influence of macroeconomic factors due to the s... ver más

 
Ravi Shanker     Pág. 331 - 348
Service industry is fast becoming the key to a nation?s success and its importance in the world economy is tremendous. In India too, the service industry boom has powered the growth of the economy. Service industry is different and hence poses special ma... ver más

 
Jonathan E. Ogbuabor,Monica N. Agu,Ugbor I. Kalu     Pág. 524 - 529
This paper highlights the main types of information and communication technologies (ICT) used in Nigeria, the challenges of using them, and provides an indepth study of the social impacts of ICTs in Nigeria. We find that while some of these impacts are b... ver más

 
Dr.Vinukonda Rajesh,Dr.Rajesh Kumar Singh,Prof.Dr.G.Manoj Someswar    
Preparing students of technical communication in the twenty-first century means training them to rhetorically utilize a wide variety of online tools. Technical communicators are now required to employ social media applications on a daily basis to communi... ver más