ARTÍCULO
TITULO

The Influence of Service Quality on Loyality with Satisfaction, Trust and Corpaorate Image as Intervening Variables in Rukun Tani Village Cooperative Unit in Pageruyung District Kendal Regency.

Maeriyana Maeriyana    
Etty Soesilowati    
Fahrur Rozi    

Resumen

KUD (Village Cooperative Unit) becomes the main pillar of rural community?s economy which is a forum for the development of various rural community activities organized by and for the community itself. Therefore, support from various parties is needed to improve the progress of the KUD especially for its members to always be loyal to each of its business unit. The objective of the study is to analyze and identify the loyalty of members of the Rukun Tani Village Cooperative Unit who were influenced by the quality of service through satisfaction, trust and corporate image. The research method used is quantitative approach. The study population is 365 members and the sample is 191 members. The sampling technique used is proportional sampling. While the data analysis techniques used are descriptive analysis and path analysis. The results of path analysis showed that service quality has a direct effect on satisfaction, trust, corporate image, and loyalty. The service quality influences loyalty indirectly through satisfaction. The quality of service influences loyalty indirectly through trust. The quality of service influences loyalty indirectly through corporate image.

 Artículos similares

       
 
Mekar Satria Utama, Umar Nimran, Kadarisman Hidayat and Arik Prasetya    
This research examined the effect of Religiosity, Perceived Risk, and Attitude on Tax Compliant Intention, moderated by e-Filing. This research used a quantitative approach which involved the Structural Equation Model (SEM). Large taxpayers are generally... ver más

 
Tahmina Akhter and Mohammad Enamul Hoque    
This study aims to examine the determinants of investors? behavioral intentions to participate in the stock market. In this attempt, this research investigated the direct and moderating effects of the financial cognitive abilities and the financial consi... ver más

 
Augusty Tae Ferdinand,Raras Sekar Kinasih,Amie Kusumawardhani,Idris Idris,Irene Rini Demi Pangestuti,Hersugondo Hersugondo     Pág. 369 - 381
Since there are inconsistent findings on the influence of entrepreneurial orientation on business performance, we aim to develop a conceptual model to explain how an entrepreneurial orientation has the potential to enhance business performance. We develo... ver más

 
Merry Christina Situmeang, Forisnani Nazara     Pág. 1195 - 1027
This study aims to examine whether return on equity, current ratio, net profit margin, debt to equity ratio and debt to asset ratio have an influence on stock returns in trading, service and investment sector companies listed on the Indonesia Stock Excha... ver más

 
Rin Rin Riyanti, Kokom Komariah, Erry Sunarya     Pág. 1273 - 1283
The research was aimed atdeterminating Influences service quality toward customer loyalty during the Covid-19 pandemic with case Studies to Matahari Departement Store Costumers of Sukabumi City throgh the mediation of Costumer Trust. The research method ... ver más