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Inda Premordia,Timea Gál
Pág. 49 - 57
The advent of Web 2.0 has encouraged restaurant customers to post online reviews, and oftentimes, not in favor of the company. When a service failure occurs, the customer may voice their complaints publicly online. The company, on the other hand, has the...
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Abdulkadir Abdulrashid Rafindadi,Zakariyah Aliyu Olanrewaju
Pág. 89 - 103
This study examines how internal control system affects goal attainment and sustainable management in NGOs. Data was collected from primary source through the administration of three hundred and fifty-two (352) copies of questionnaire to the respondents ...
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Abdulkadir Abdulrashid Rafindadi,Zakariyah Aliyu Olanrewaju
Pág. 49 - 63
This study examines the impact of internal control system on financial accountability of NGOs in Nigeria. Data was collected from primary source through the administration of three hundred and fifty-two (352) questionnaires distributed to the respondents...
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M. RIZKI PRATAMA
Pág. 250 - 268
To date on Indonesia?s government performance, innovation agenda has encouraged public?s hope as bureaucracy reformation has been closer to policy failure. Innovation becomes a trend to make public?s ends meet, mainly innovation which is introduced by lo...
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Amirhossein Abdolalipour,Jamshid Nazemi,Abbas Toloie Eshlaghi,Farhad Hosseinzadeh Lotfi
Pág. 104 - 107
In the competitive environment, minimizing time space between service failure perception and service recovery with lowest cost is one of fast responsiveness company?s requirements. In this article, modeling service failure response time is considered. It...
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