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Ria Angin,Putri Robiatul Adawiyah
Pág. 140 - 158
This article's main focus research result is on the unpredictable public service in Covid-19 pandemic as a factor in the quick digitization of public services. During the Covid-19 Pandemic, in the Population and Civil Registry Office of Situbondo Regency...
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Caitlin McMullin
In this paper, I explore whether and how New Public Management (NPM) inhibits the long-term sustainability of co-production between non-profit practitioners and service users in the United Kingdom. I show how the key elements of NPM (contracts and compet...
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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Naning Fatmawatie
Pág. 101 - 112
AbstractionThe success of economic development has indicators of economic factors and non-economic factors. The impact of the corona has made the Indonesian economy slump. The business world in various sectors, including trade, industry, and services, ha...
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Reinaldo Sousa Santos and Sílvia dos Santos Pereira
The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deep...
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