ARTÍCULO
TITULO

Using Social Media to Enable Staff Knowledge Sharing in Higher Education Institutions

Niall Corcoran    
Aidan Duane    

Resumen

Higher education institutions (HEIs) are knowledge intensive environments by nature. However, the management of organisational knowledge and the promotion of staff knowledge sharing is largely neglected in these institutions. This study examines how enterprise social networks can enable staff knowledge sharing in communities of practice in that context. The study is framed as an Action Research project, covering three cycles over a 12 month period. A conceptual model was developed for empirical testing and data was collected through focus groups and interviews, supplemented by reflective journaling and content analysis. The findings support the conceptual model and provide insight into the antecedents necessary for the creation of an enterprise social network enabled knowledge sharing environment, the motivators for and barriers to participation, and the perceived organisational and individual benefits of increased staff knowledge sharing activity. The findings indicate that the barriers to participation are influenced by the prevalent organisation structure and culture, and a divide between faculty and other staff. However, individual benefits that accrue from participation may influence greater participation, and organisational benefits that accrue may influence organisational strategies that drive change in structure and culture to promote the development of the knowledge sharing environment. A number of findings have practical implications for the management of higher education institutions, such as the evidence of a divide between faculty and other staff, and the perceived existence of an organisational culture that inhibits staff communication, interaction and collaboration. In general, the study findings provide an opportunity for educationalists to better understand the scope and impact of employing social media platforms for knowledge sharing. This study adds to the growing body of work on organisational implementations of social media, and should be of interest to practitioners and researchers undertaking similar projects.

 Artículos similares

       
 
Eike Blomeier, Sebastian Schmidt and Bernd Resch    
In the early stages of a disaster caused by a natural hazard (e.g., flood), the amount of available and useful information is low. To fill this informational gap, emergency responders are increasingly using data from geo-social media to gain insights fro... ver más
Revista: Information

 
Guillermo Calahorra-Candao and María José Martín-de Hoyos    
This study develops a theoretical framework integrating the Technology Acceptance Model (TAM) and Uses and Gratifications Theory (UGT) to predict and understand the acceptance of voice shopping intentions, particularly through AI-driven voice assistants.... ver más
Revista: Information

 
Kevin Mero, Nelson Salgado, Jaime Meza, Janeth Pacheco-Delgado and Sebastián Ventura    
Unemployment, a significant economic and social challenge, triggers repercussions that affect individual workers and companies, generating a national economic impact. Forecasting the unemployment rate becomes essential for policymakers, allowing them to ... ver más
Revista: Applied Sciences

 
Jaehyun Shin and Dong Sop Rhee    
As the frequency and intensity of natural and social disasters increase due to climate change, damage caused by disasters affects urban areas and facilities. Of those disasters, inundation occurs in urban areas due to rising water surface elevation becau... ver más
Revista: Applied Sciences

 
Xiaochen Zhang, Ziyang Song, Qianbo Huang, Ziyi Pan, Wujing Li, Ruining Gong and Bi Zhao    
As automated driving system (ADS) technology is adopted in wheelchairs, clarity on the vehicle?s imminent path becomes essential for both users and pedestrians. For users, understanding the imminent path helps mitigate anxiety and facilitates real-time a... ver más
Revista: Applied Sciences