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Hamza Reffad and Adel Alti
Regarding enterprise service management, optimizing business processes must achieve a balance between several service quality factors such as speed, flexibility, and cost. Recent advances in industrial wireless technology and the Internet of Things (IoT)...
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Amer Balic, Lejla Turulja, Emina Kuloglija and Mirjana Pejic-Bach
Enterprise resource planning (ERP) systems have become the most important tool for integrating businesses and achieving the ?once only? principle in data entry, which contributes to resource efficiency, the enhancement of numerous organizational processe...
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Mohammed Aitdaoud,Khalil Namir,Mohssine Bentaib,Rachida Ihya,Soufiane Bouiti,Mohammed Talbi
Pág. 59 - 65
The goal of every company and public sector organization is to provide quality service to their customers and make them satisfied. However, as we move to-wards a more connected world where technology has been integrated into the business process, handlin...
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