3 Art�culos

The Impact of Service Quality, Company Image and Switching Barrier on Customer Retention: Mediating Role of Customer Satisfaction

Acceso

en l�nea

Muhammad Maladi,Nazief Nirwanto,Achmad Firdiansjah P�g. 57 - 64

A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling techni... ver m�s

Revista: International Journal of Applied Business and International Management Formato: Electr�nico

Tabla de contenido: Vol: 4 Num: 2 Par: 0 A�o: 2019

Effect of house prices, product quality on customer loyalty through customer satisfaction in housing Permata Royal Garden Malang

Acceso

en l�nea

Hadi Setiawan,Achmad Firdiansjah,Junianto Tjahjo Darsono P�g. 142 - 148

This study aims to analyze the influence of price and product quality to customer loyalty; analyze the influence of customer satisfaction on customer loyalty and analyze the influence of price, product quality to customer loyalty through customer satisfa... ver m�s

Revista: Management and Economics Journal (MEC-J) Formato: Electr�nico

Tabla de contenido: Vol: 3 Num: 2 Par: 0 A�o: 2019

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