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Ertugrul Çavdar
Pág. 60 - 85
Nowadays, intense competition necessitates the continuous monitoring of target audiences in order to harmonize goods and services with consumer expectations. Many studies have been conducted on the selection criteria for goods and services, levels of per...
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Ertugrul ÇAVDAR
Pág. 149 - 169
In this study, five quality dimensions of Servqual scale in terms of tangibles, reliability, responsiveness, assurance and empathy, as well as informing as a new dimension, the quality of service of the enforcement offices has been evaluated. The study i...
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