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Hartawan Hartawan,Dedy Prastyowicaksono
Pág. p.129 - 135
Tujuan dari penelitian ini untuk menganalisis dan memberikan bukti secara empiris pengaruh Lokasi, Promosi, dan Kualitas Pelayanan terhadap Loyalitas nasabah UPK DAPM Kabupaten Sragen melalui Kepuasan nasabah. Sampel dalam penelitian ini sebanyak 1...
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Nunuk Herawati,Murni Sulistyowati
Pág. p.15 - 26
Penelitian ini bertujuan untuk mengetahui dan menganalisis secara empiris pengaruh Kualitas Pelayanan, Penanganan Komplain, dan Fasilitas Teknologi terhadap Kepuasan Nasabah, untuk mengetahui dan meng...
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Sri Sumardiningsih,Wawan Sundawan,Lies Endarwati,Arif Wibowo,Yulia Ayriza 10.21831/economia.v8i2.1222
Pág. 126 - 134
Abstract: Effect of Banking Service Quality (BSQ) Dimensions towards Bank Customer Satisfaction. This study aims to determine the effect of Banking Service Quality (BSQ) to the customer satisfaction of BPD Bank in DIY. This research is a survey research ...
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Salmah Salmah, UIN Sulthan Thaha Syaifuddin Jambi, Indonesia Rafidah Rafidah, Universitas Islam Negeri Sulthan Thaha Syaifuddin , Indonesia Rabiyatul Alawiyah, Universitas Islam Negeri Sulthan Thaha Syaifuddin , Indonesia
Pág. 697 - 707
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Zulfadli Hamzah, Astri Ayu Purwati
Pág. 98 - 105
In the last few years, Islamic banking in Indonesia has shown a positive development which is shown through the addition of Islamic banks in Indonesia. To increase its market share, Islamic banking needs to analyze what factors influence the community to...
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Imam Fatoni, Nyoman Sockarini
Pág. 281 - 291
Customer satisfaction can be a determining factor in increasing customer purchases of a product and service. This study aims to determine the effect of variable customer relationship management, customer value, trust and customer satisfaction on customer...
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Jusni Jusni, Economics and Business Faculty, Hasanuddin University Andi Aswan, Economics and Business Faculty, Hasanuddin University, Indonesia Gunawan Baharuddin, Universitas Pancasila, Indonesia Hafizah Abdul Rahim, Faculty of Applied and Human SciencesUniversiti Malaysia Perlis, Malaysia 10.21831/economia.v18i2.52330
Pág. 274 - 288
AbstractThe study seeks how the Regional Development Banks operating in South and West Sulawesi maintain and attract depositors by evaluating the deposit products and banking service quality that have an impact on depositors' satisfaction. The study coll...
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Eko Nur Cahyo,Sutianingsih Sutianingsih,Septiana Novita Dewi
Pág. p.122 - 138
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Carissa Alverina, Universitas Putera Batam, Indonesia Triana Ananda Rustam, Universitas Putera Batam, Indonesia
Pág. 397 - 407
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Siti Fatonah,Lukman Ahmad Imron Pahlawi
Pág. p.206 - 213
Penelitian ini untuk mengetahui bagaimana strategi yang harus dilakukan BRI dalam usaha bisnisnya untuk tetapbisa hidup berkelanjutan sepanjang masa dengan memperhatikan keefektifan kepuasan dengan loyalitasnasabah dari aspek service quality dan reputasi...
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BRM. Suryo Triono,Adi Penawan,Aris Tri Haryanto
Pág. p.45 - 54
ABSTRACTThe purpose of this study is to know, analyze and prove empirically the influence of product quality and customer value to customer satisfaction and loyalty credit at PD. BPR of Bank Daerah Sukoharjo. Analytical technique used is by using instrum...
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Dasep Suryanto
Pág. 236 - 247
Banking business is a service business that is based on the principle of trust so that the quality of service issues is a very decisive factor in the success of businesses managed by the company. The purpose of this study was to determine the effect of s...
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Lani Aripin,Septiana Novita Dewi
Pág. p.269 - 287
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Shandy Marsono,Endah Nawangsasi
Pág. p.60 - 66
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yang meliputi (bukti fisik, reliability, responsivenees, assurance dan empathy) terhadap kepuasan anggota koperasi dosen dan karyawan AUB Pancasila Surakarta Penelitian ini merupakan j...
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Irwan Christanto Edy 10.21831/economia.v13i1.12958
Pág. 56 - 67
Abstract: Construction of Antecedent Factor Model of Customer Value-Based Loyalty. The study aims to test the conceptual model of the effect of customer value on customer loyalty through satisfaction, after sales service, trust the brand and relationship...
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Ahmad Abdul Syukur
Abstrak ___________________________________________________________________ Penelitian ini menganalisis tentang efektivitas kinerja dari Lembaga Keuangan Desa (LKD) Rejo Makmur. Penelitian ini dilakukan di Desa Klepu Kecamatan Pringapus Kabupaten Sem...
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