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M. A. Viraj J. Muthugala, P. H. D. Arjuna S. Srimal and A. G. Buddhika P. Jayasekara
Human-friendly interactive features are preferred for domestic service robots. Humans prefer to use verbal communication in order to convey instructions to peers. Those voice instructions often include uncertain terms such as ?little? and ?far?. Therefor...
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Ruixia Chao, Haolin Hong and Wei Wei
Individuals in social housing heavily depend on the surrounding infrastructure and services. There is a gap in understanding the needs of vulnerable groups regarding access to these resources. From the lens of spatial justice, we explored the specific ne...
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Yichao Li, Jing Shen and Dilek Cetindamar
By drawing on ecosystem and innovation-driven development theories, the aim of this paper is to increase our understanding of their application to think tanks. The composition, structure, and features of the knowledge service ecosystem of think tanks are...
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Dong-Kyu Kim, Na-Hye Kim, Chae-Yun Oh, Jusun Jang, Hosung Nho and Sung-Un Park
As the competition among businesses intensifies and customer needs become increasingly diverse and complex, the need for personalized service has emerged. This study examines the effect of technology-based self-service (TBSS) characteristics of a Taekwon...
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Soheila Raeisi, Nur Suhaili Ramli and Meng Lingjie
This paper aims aimed to present the trends of the literature review in internal marketing and service innovation between 1990 and 2016. The significant reason to conduct this research is that significant variables of internal marketing to link with serv...
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Hoang Trong Hung DOI: 10.26459/hueuni-jed.v128i5C.5149
Pág. 141?154
Abstract: As a result of its economic reform policies, Vietnam has emerged as an attractive country for foreign direct investment, especially in numerous service sectors such as banking and financial services, hospitality and retailing. The presence and ...
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M. Isabel Sánchez-Hernández, Dolores Gallardo-Vázquez, Agnieszka Barcik and Piotr Dziwinski
This work focuses on the internal side of social responsibility of organizations in a regional context. Through a survey of 590 managers in classical business services (human-capital intensive) and representative of the productive economy of the Region o...
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Ahmad Rahal
Pág. 130 - 140
This research note seeks to identify the barriers to and strategies for transportation coordination among the River Valley transportation/Human Service providers (RVTP), in Western Arkansas, for the purpose of facilitating full community access and parti...
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Ahmad Rahal
Pág. 130 - 140
This research note seeks to identify the barriers to and strategies for transportation coordination among the River Valley transportation/Human Service providers (RVTP), in Western Arkansas, for the purpose of facilitating full community access and parti...
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Gundars Kaupins,Dusty Bodie
Pág. 46 - 56
Service learning provides professors an opportunity to allow students to serve nonprofit organizations and share their experiences through reflection sessions and reports. Based on a literature review, administrators such as deans, department chairs, and...
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Gundars Kaupins,Dusty Bodie
Pág. 46 - 56
Service learning provides professors an opportunity to allow students to serve nonprofit organizations and share their experiences through reflection sessions and reports. Based on a literature review, administrators such as deans, department chairs, and...
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Zubair Adil Soomro, Abu Ubaidah Shamsudin, Ruzairi Abdul Rahim, Andi Adrianshah, Mohd Hazeli
Pág. 301 - 318
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Zubair Adil Soomro, Abu Ubaidah Shamsudin, Ruzairi Abdul Rahim, Andi Adrianshah, Mohd Hazeli
Pág. 301 - 318
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Nurul Mohammad Zayed, Friday Ogbu Edeh, Saad Darwish, K. M. Anwarul Islam, Halyna Kryshtal, Vitalii Nitsenko and Olena Stanislavyk
The havoc caused by the COVID-19 pandemic on hospitality businesses across the world affected the human resource skills of the industry to the extent that managers and industry experts are still finding difficult how best to upgrade the skills of their w...
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Agnes Kabithe Chege,Kellen Kiambati,Levi Mbugua,Dominic Mwenja
Pág. 50 - 60
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Monica Nandan, Archana Singh and Gokul Mandayam
Owing to the contextual challenges, human service professionals (HSP) are creating social value (SV) for diverse vulnerable population groups through social innovation. This qualitative exploratory study investigates the nature of SV created by 14 HSPs, ...
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Joan Kabaria-Muriithi, Charlene A VanLeeuwen, Lucy Kathuri-Ogola, Lori E Weeks
Pág. 1 - 17
Community-based learning (CBL), which provides opportunities for undergraduate students to develop disciplinary and work-related knowledge and skills, is increasingly becoming an integral component of higher education. Similar to other countries, there i...
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Chongmyoung Lee, Richard M. Clerkin
Pág. 111 - 134
Performance measurement has received increasing attention in the nonprofit sector. While the current scholarship has emphasized the balanced use of performance measures, only a limited number of nonprofits have adopted outcome measurement. In this study,...
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Victoria Browning
AbstractService excellence has become a critical source of competitive advantage for organisations. This article focuses on the interaction between the frontline employee and the customer and the role of Human Resource Management (HRM) in sustaining serv...
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Victoria Browning
AbstractService excellence has become a critical source of competitive advantage for organisations. This article focuses on the interaction between the frontline employee and the customer and the role of Human Resource Management (HRM) in sustaining serv...
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