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Deon Nel,Leyland F. Pitt,Pierre R. Berthon
AbstractThe drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear. Similarly, the development of SERVQUAL, an instrument for the measurement o...
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Jonathan Miller,Leyland F. Pitt
AbstractIn this article findings of a three-round Delphi study concerning key issues in information systems (IS) are presented, as perceived by a group of South African information systems managers. Some adaptations to the Delphi method were made, and th...
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Leyland F. Pitt,Richard T. Watson,Deon Nel
AbstractIn this paper an empirical investigation is reported of the attitudes of purchasing managers to the degree of wrongness of a range of ethically problematical issues and what the corresponding punishment should be for these actions. The study foun...
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Leyland Pitt
AbstractOne of the most perturbing facts about deviant consumer behaviour is that the vast majority of fraudulent acts are committed by young people. Researchers are of the opinion that deviant consumer behaviour is essentially a question of attitudes. T...
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