2 Art�culos

Influence of Consumer Complaints Handling On Consumer Satisfaction in Dairy Milk Processors in Kenya

Acceso

en l�nea

Ndung?u Kabare, Anne Wairimu Mwangi, Kenneth Wanjau P�g. 36 - 49

The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in Kenya. Primary data was sought f... ver m�s

Revista: International Journal of Research In Business and Social Science Formato: Electr�nico

Tabla de contenido: Vol: 8 Num: 1 Par: 0 A�o: 2019

The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling

Acceso

en l�nea

Mohd. Khirzanbadzli A. Rahman,Sharifah Azizah Haron,Laily Paim,Syuhaily Osman,Noorlaila Yunus,Hassnah Wee P�g. 209 - 213

Malaysia is experiencing a tremendous increase in mobile phone services users. Service providers are providing various complaint channels as one of the ways to improve services. Although complaining provides significant impact to organizations as well as... ver m�s

Revista: International Review of Management and Marketing Formato: Electr�nico

Tabla de contenido: Vol: 6 Num: 7S Par: 0 A�o: 2016

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