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Lori Bradford, Kwok P. Chun, Rupal Bonli and Graham Strickert
Currently, there are no tools that measure improvements in levels of empathy among diverse water stakeholders participating in transboundary decision-making. In this study, we used an existing empathy scale from clinical psychology during an Experimental...
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Omiros Iatrellis, Nicholas Samaras, Konstantinos Kokkinos and Apostolis Xenakis
Academic advising is often pivotal in shaping students? educational experiences and choices. This study leverages natural language processing to quantitatively evaluate reviews of academic advisors, aiming to provide actionable insights on key feedback p...
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Saad Awadh Alanazi, Maryam Shabbir, Nasser Alshammari, Madallah Alruwaili, Iftikhar Hussain and Fahad Ahmad
The research area falls under the umbrella of affective computing and seeks to introduce intelligent agents by simulating emotions artificially and encouraging empathetic behavior in them, to foster emotional empathy in intelligent agents with the overar...
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Mariolino De Cecco, Alessandro Luchetti, Isidro Butaslac III, Francesco Pilla, Giovanni Maria Achille Guandalini, Jacopo Bonavita, Monica Mazzucato and Kato Hirokazu
In rehabilitation settings that exploit Mixed Reality, a clinician risks losing empathy with the patient by being immersed in different worlds, either real and/or virtual. While the patient perceives the rehabilitation stimuli in a mixed real?virtual wor...
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Yuli Rohmiyati, Tengku Siti Meriam Tengku Wook, Noraidah Sahari, Siti Aishah Hanawi and Faizan Qamar
Persona is a method to create a user profile by describing a fictitious user through user experience. This persona study needs to be carried out for the benefit of system design according to the users? wishes because, so far, electronic resources (e-reso...
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André Tchoia Relógio and Fernando Oliveira Tavares
This study aimed to investigate the level of client satisfaction among airline passengers and other users of Huambo?s airport in Angola. A quantitative method was used, based on a questionnaire addressed to airline passengers on their trips to Huambo and...
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Cheng-Kun Wang, Mohammad Masukujjaman, Syed Shah Alam, Ismail Ahmad, Chieh-Yu Lin and Yi-Hui Ho
This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from ...
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Lilies Prihantini
Pág. 9
This conceptual paper explores the impact of service-related attributes on customer satisfaction in Indonesian family dining establishments in Jakarta. This study is based on the SERVQUAL model, and a quantitative approach will be adopted using SmartPLS ...
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Luke Balcombe
Artificial intelligence (AI) chatbots have gained prominence since 2022. Powered by big data, natural language processing (NLP) and machine learning (ML) algorithms, they offer the potential to expand capabilities, improve productivity and provide guidan...
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Chiara Baiano, Gennaro Raimo, Isa Zappullo, Marialaura Marra, Roberta Cecere, Luigi Trojano and Massimiliano Conson
Growing evidence suggests that empathy is a relevant psychological trait to face the challenges imposed by the COVID-19 pandemic, but at the present very little is known on whether this multi-dimensional construct has been affected by the pandemic outbre...
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