2 Art�culos

The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India

Acceso

en l�nea

Mohammed Wamique Hisam,Shouvik Sanyal,Moinuddin Ahmad P�g. 851 - 856

Shopping in India has undergone a revolution with the introduction of modern formats, multiple channels and huge shifts in consumer buying behavior. Modern retailing has entered into India as is observed in the form of sprawling shopping centers, multi-s... ver m�s

Revista: International Review of Management and Marketing Formato: Electr�nico

Tabla de contenido: Vol: 6 Num: 4 Par: 0 A�o: 2016

An Analysis of the Impact of Service Quality and Passenger Satisfaction on Passenger Preference for Airlines : A Study of the Indian Aviation Sector

Acceso

en l�nea

Shouvik Sanyal,Mohammed Wamique Hisam P�g. 354 - 357

The primary objective of this paper is to examine the relationship between airline service quality, passenger satisfaction and preference. This study identifies the main factors of airline service quality, passenger satisfaction and preference and propos... ver m�s

Revista: International Review of Management and Marketing Formato: Electr�nico

Tabla de contenido: Vol: 6 Num: 2 Par: 0 A�o: 2016

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