2 Art�culos

Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy

Solicitud

usuarios registrados

Chi Kin (Bennett) Yim, Kimmy Wa Chan, Simon S.K. Lam P�g. 121 - 140

Revista: JOURNAL OF MARKETING Formato: Impreso

Tabla de contenido: Vol: 76 Num: 6 Par: 0 A�o: 2012

Is Customer Participation in Value Creation a Double-Egded Sword? Evidence from Professional Financial Services Across Cultures

Solicitud

usuarios registrados

Kimmy Wa Chan, Chi Kin (Bennett) Yim, Simon S.K. Lam P�g. 48 - 65

Revista: JOURNAL OF MARKETING Formato: Impreso

Tabla de contenido: Vol: 74 Num: 3 Par: 0 A�o: 2010

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