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Zhi Chen, Shuai Zhang, Sally McClean, Fionnuala Hart, Michael Milliken, Brahim Allan and Ian Kegel
Human-Computer Interaction (HCI) research has extensively employed eye-tracking technologies in a variety of fields. Meanwhile, the ongoing development of Internet Protocol TV (IPTV) has significantly enriched the TV customer experience, which is of grea...
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Zeeshan Tariq, Darryl Charles, Sally McClean, Ian McChesney and Paul Taylor
A significant challenge for organisations is the timely identification of the abnormalities or deviations in their process executions. Abnormalities are generally due to missing vital aspects of a process or possession of unwanted behaviour in the proces...
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Lingkai Yang, Sally McClean, Mark Donnelly, Kevin Burke and Kashaf Khan
Concept drift, which refers to changes in the underlying process structure or customer behaviour over time, is inevitable in business processes, causing challenges in ensuring that the learned model is a proper representation of the new data. Due to fact...
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Lalit Garg, Sally McClean, Brian Meenan, Maria Barton, Ken Fullerton, Sandra C. Buttigieg and Alexander Micallef
The problem of hospital patients? delayed discharge or ?bed blocking? has long been a challenge for healthcare managers and policymakers. It negatively affects the hospital performance metrics and has other severe consequences for the healthcare system, ...
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Dionicio Neira-Rodado, John Wilmer Escobar-Velasquez and Sally McClean
In this paper, an analytic review of the recent methodologies tackling the problem of dynamic allocation of ambulances was carried out. Considering that state-of-the-art is moving to deal with more extensive and dynamic problems to address in a better wa...
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Zeeshan Tariq, Naveed Khan, Darryl Charles, Sally McClean, Ian McChesney and Paul Taylor
Real-world business processes are dynamic, with event logs that are generally unstructured and contain heterogeneous business classes. Process mining techniques derive useful knowledge from such logs but translating them into simplified and logical segme...
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Matthew Burns, Philip Morrow, Chris Nugent and Sally McClean
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Suleiman Y. Yerima, Gerard P. Parr, Sally I. McClean and Philip J. Morrow
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