Resumen
The article deals with the issue of optimizing resources in a passenger motor transportation company. The resource providing is necessary to maintain the rolling stock and the driver's pool. The issue is examined in terms of providing comfort, meeting the safety requirements, reliability of the rolling stock and the driver pool. The work objective deals with developing a technique to plan, to manage resources, to assess results and to define directions for sustainable improvement. The novelty of the approach involves using ISO 9000 standards as a basis and a set of indicators to assess the activity in the motor transportation company.