Resumen
The urban distribution of goods is vital for a competitive market. However, problems arising from this activity reduce the level of quality of life in urban areas. In order to reduce such impacts, solutions should be investigated and implemented considering the different perspectives and objectives of major stakeholders (carriers, retailers, residents and administrators). In this paper, we analyse the stakeholders? preferences and perceptions regarding city logistics schemes. For this purpose, we conducted a survey was conducted to identify the best practices that fit the reality analysed. The results show the convergence of solutions and can thus to guide public policies aiming to improve urban freight distribution.