Resumen
The Company?s performance appraisal is conducted to measure the manager level in managing existing business processes using BSC and combined with COBIT 4.1 which is the benchmark for IT/IS performance. Domain measurements are performed using the PO1, DS7, DS11, DS13, and ME1 domains. For the use of BSC the author uses internal perspective of the company. In the PO1 domain get the maturity level of 1.83, the DS gets the value 1.5, while ME get the value 1.5. The level to be implemented is Level 3 for the organization. It can be summarized that IT/IS management in this organization had effectiveness but not yet fully maximized in the process of achieving its process of business, this paper was conducted to be material for consideration & evaluation of companies to improve their IT governance.