ARTÍCULO
TITULO

Information quality, homophily, and risk propensity: Consumer responses to online hotel reviews

Sony Kusumasondjaja    

Resumen

Searching through online review sites becomes an alternative for consumers to obtain product information. The efficiency and effectiveness in finding quality information on the online review sites contributes to the popularity of online review sites among consumers at the moment. There are some previous studies discussing consumer trust on hotels being reviewed on online review sites, but the roles of information quality, homophily, and consumer risk propensity as antecedents of trust and online purchase intention are still questionable. The purpose of this study is to investigate how information quality, homophily, and consumer risk propensity affect consumer trust on hotels being reviewed on online review sites and on intention to make a reservation. A survey involving 430 young travelers from 16 countries was conducted in popular tourist destination. Results confirm that information quality influences consumers? trust on hotel being reviewed and intention to make reservation. Moreover, consumer online trust is also found to affect intention to make reservation.

 Artículos similares

       
 
Jorge Luis Tonetto, Adelar Fochezatto and Josep Miquel Pique    
The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishments and their... ver más

 
Branimir Mocic     Pág. 65 - 78
Research Question: This paper investigates the performances of six portfolios constructed using robust optimization methods in the Serbian stock market. Motivation: Motivated by the lack of research that analyses the allocation strategies based on robust... ver más
Revista: Management

 
Yuni Pristiwati Noer Widianingsih, Doddy Setiawan, Y. Anni Aryani and Evi Gantyowati    
Firm-specific risk causes opinion differences on whether it relates to price informativeness or errors. The main difference is related to the disparity in information transparency. Therefore, this study tests the relationship between accrual management a... ver más

 
Shari De Baets, Dilek Önkal and Wasim Ahmed    
Many people do not possess the necessary savings to deal with unexpected financial events. People?s biases play a significant role in their ability to forecast future financial shocks: they are typically overoptimistic, present-oriented, and generally un... ver más
Revista: Forecasting

 
Jiaqi Luo, Mingxiao Bi and Dandan Jia    
This study explored how corporate social responsibility (CSR) risk, social networks, and firm performance interacted in light of resource dependence theory and information asymmetry theory to bridge the literature gap between CSR risk and firm performanc... ver más