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Panagiotis D. Paraschos, Georgios K. Koulinas and Dimitrios E. Koulouriotis
The manufacturing industry often faces challenges related to customer satisfaction, system degradation, product sustainability, inventory, and operation management. If not addressed, these challenges can be substantially harmful and costly for the sustai...
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Renato Bruni, Gianpiero Bianchi and Pasquale Papa
User requests to a customer service, also known as tickets, are essentially short texts in natural language. They should be grouped by topic to be answered efficiently. The effectiveness increases if this semantic categorization becomes automatic. We pur...
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Eren Duman, Mehmet S. Aktas and Ezgi Yahsi
In today?s financial landscape, traditional banking institutions rely extensively on customers? historical financial data to evaluate their eligibility for loan approvals. While these decision support systems offer predictive accuracy for established cus...
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Amirhossein Baghestani, Shirin Najafabadi, Azarakhsh Salem, Ziqi Jiang, Mohammad Tayarani and Oliver Gao
A sustainable development plan should identify future urban development sites to maintain a balanced condition between transportation systems and land use. Most commonly used for Transit Oriented Development (TOD), the node?place model checks the balance...
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Najahul Kamilah Aminy Sukri, Siti Nur ?Atikah Zulkiffli, Nik Hazimah Nik Mat, Khatijah Omar, Mukhammad Kholid Mawardi and Nur Farah Zafira Zaidi
The objective of this study is to look at how Malaysian small and medium enterprises (SMEs) are applying eco-innovation capabilities in order to sustain their business performance. Eco-innovation capabilities are represented in this study by five differe...
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Khaled A. M. Ahmed, Sabry F. Saraya, John F. Wanis and Amr M. T. Ali-Eldin
Open finance is evolving and extending open banking. This creates a large context that implies a financial and identity data exchange paradigm, which faces challenges to balance customer experience, security, and the self-control over personal identity i...
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Qingyan Zhou, Hao Li, Youhua Zhang and Junhong Zheng
Traditional product evaluation research is to collect data through questionnaires or interviews to optimize product design, but the whole process takes a long time to deploy and cannot fully reflect the market situation. Aiming at this problem, we propos...
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Roberto Suson, Donna Marie Rivero, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Angelo Burdeos, Kafferine Yamagishi and Lanndon Ocampo
The impact of service disruptions to critical utility services due to natural disasters is evident during delays in emergency responses and humanitarian relief, especially for urban populations with highly interdependent infrastructures. Aside from healt...
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Gabriele Papadia, Massimo Pacella, Massimiliano Perrone and Vincenzo Giliberti
The paper deals with the analysis of conversation transcriptions between customers and agents in a call center of a customer care service. The objective is to support the analysis of text transcription of human-to-human conversations, to obtain reports o...
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Rosario Davide D?Amico, Sri Addepalli and John Ahmet Erkoyuncu
The digital twin (DT) research field is experiencing rapid expansion; yet, the research on industrial practices in this area remains poorly understood. This paper aims to address this knowledge gap by sharing feedback and future requirements from the man...
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